Senior Software Engineer, Care Experience

toast · Remote

Posted: 33 days ago
Last confirmed live: 1 day ago

What this role involves

Design and build core components of support technology platforms for Toast's customer care experience. Focus on agent tooling and voice/chat AI systems, integrating AI capabilities and ensuring reliability for millions of interactions. Collaborate with product, design, AI, and operations teams.

Skills this posting asks for

java
kotlin
object-oriented programming
api design
production systems
ai tooling
cursor
claude
mcp servers
distributed systems
reliability
scalability
backend services
workflows
integrations
contact center platforms

Requirements

5 years of experience
Level: senior

From the employer’s posting

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care Experience team is transforming how Toast supports its customers across chat, voice, and agen…

Read the full description on toast’s careers page

Apply without filling the form

Approve this role and the application is completed for you, including a résumé tailored to it. You get a confirmation when it lands, and a credit is only spent when a submission is confirmed.

Claim 25 free applications

Other roles at toast

All 20 roles at toast →