Refund Policy

Apiva is operated by KITEJOBS PRIVATE LIMITED(CIN U62013TN2026PTC193396) (“Apiva”, “we”, “us”). This Refund Policy explains when and how you can request a refund for paid usage of the Apiva service. Read it together with our Terms of Service and Privacy Policy.

Before anything else: a failed application costs nothing

Most of what would otherwise be a refund never becomes a charge. A credit is held when you add a job and is returned if the application does not reach the employer — a technical failure, a rejected submission, or a job you skip before it is sent. You do not need to ask, and there is nothing to refund, because the credit was never spent. See the Pricing page.

When you can request a refund

Paid plans are monthly subscriptions. You can request a refund in any of the following situations:

• Service didn't do what we said. If a job you approved was not submitted and we cannot produce a submission record for it, its credit is returned to your balance without you asking. If that has not happened, email us and we will correct it.
• Within seven days of your first charge. If you subscribe and request a refund within seven (7) days of your first payment on a plan, we refund that payment in full, provided you have used no more than the free tier's monthly allowance of applications in that period.
• Service-quality dispute. If you believe an application was technically “submitted” but the submission was clearly broken (e.g. the destination platform did not record it, the form was filled with wrong data we have on file as correct), email us with the application ID and we will investigate. If we agree, we refund that application.
• Account-level errors. Duplicate charges, a subscription you did not authorise, or any charge taken after your account was deleted are refunded in full. Deleting your account cancels your plan before any data is erased, so a charge after deletion should not occur — if one does, it is our error and it is refunded without argument.

When refunds are not available

• Applications you approved and that were successfully submitted to the destination platform are not refundable on the grounds of outcome — we cannot guarantee interviews, offers, or hire decisions, and the application was performed as you authorised.
• A part-used month is not refunded when you cancel. Cancelling stops the next charge and you keep the plan until the end of the period you have paid for.
• Moving to a smaller plan is not a refund. It takes effect at the end of the current month, and applications already granted to you are not taken back.
• Refunds for “changed my mind” after applications have been submitted are at our discretion and may be partial.

How to request a refund

Email support@apiva.ai from the email address on your Apiva account. Include your account email, the order or charge ID, and a one-line description of the issue. We acknowledge refund requests within two (2) business days and resolve them within ten (10) business days.

How refunds are paid

Approved refunds are returned to the original payment method. The timing depends on the card or bank network — typically five to ten business days after we initiate the refund. We do not refund to a different card or wallet than the one used for the original charge.

Disputes

If you disagree with our refund decision, you can escalate to our Grievance Officer at support@apiva.ai. See the Privacy Policy for the grievance handling timelines required by Indian law.