Refund Policy
Last updated: 2026-05-24 · Pre-launch placeholder
Kite is operated by KITEJOBS PRIVATE LIMITED(CIN U62013TN2026PTC193396) (“Kite”, “we”, “us”). This Refund Policy explains when and how you can request a refund for paid usage of the Kite service. Read it together with our Terms of Service and Privacy Policy.
Current phase
Kite is currently in a free closed beta. No payments are being collected, so no refunds are owed. The terms below describe how refunds will work once paid billing turns on; we will email you before any first charge and the final numeric windows will be confirmed on this page at that time.
When you can request a refund
Once paid billing is live, you will be able to request a refund in any of the following situations:
- Service didn't do what we said. If a job you approved was not actually submitted to the destination platform, and we cannot produce a submission record for it, that application is refunded automatically (no request needed).
- Within the trial window. If you have used less than a small portion of a purchased credit pack and request a refund within seven (7) days of purchase, we will refund the unused portion.
- Service-quality dispute. If you believe an application was technically “submitted” but the submission was clearly broken (e.g. the destination platform did not record it, the form was filled with wrong data we have on file as correct), email us with the application ID and we will investigate. If we agree, we refund that application.
- Account-level errors. Duplicate charges, accidental subscriptions, or charges made after your account was deleted are refunded in full.
When refunds are not available
- Applications you approved and that were successfully submitted to the destination platform are not refundable on the grounds of outcome — we cannot guarantee interviews, offers, or hire decisions, and the application was performed as you authorised.
- Credit packs fully consumed before a refund request was made are not refundable.
- Refunds for “changed my mind” after applications have been submitted are at our discretion and may be partial.
How to request a refund
Email support@kitejobs.ai from the email address on your Kite account. Include your account email, the order or charge ID, and a one-line description of the issue. We acknowledge refund requests within two (2) business days and resolve them within ten (10) business days.
How refunds are paid
Approved refunds are returned to the original payment method. The timing depends on the card or bank network — typically five to ten business days after we initiate the refund. We do not refund to a different card or wallet than the one used for the original charge.
Disputes
If you disagree with our refund decision, you can escalate to our Grievance Officer at grievance@kitejobs.ai. See the Privacy Policy for the grievance handling timelines required by Indian law.
This is a pre-launch placeholder. Numeric values (refund window length, processing time) will be finalised before paid billing is enabled. The mechanism described above will not change.