Digital Product Manager - Customer Service
zoro · Chicago, Illinois, United States
- Posted
- 26 days ago
- Last confirmed live
- 2 days ago
What this role involves
Zoro is hiring a Digital Product Manager for Customer Service to own the strategy and development of customer service tools. The role involves managing the Order-to-Cash lifecycle and improving self-service and internal agent tools. The position requires 5+ years of experience in eCommerce or product management.
Skills this posting asks for
- product management
- customer service
- ecommerce
- supply chain
- order-to-cash
- data analysis
- ux design
- agile
- a/b testing
- stakeholder management
Requirements
- 5 years of experience
- Level: senior
From the employer’s posting
Company Summary Zoro.com is a leading eCommerc…
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