Senior Technical Program Manager, Services Tools & Diagnostics

What this role involves

Twilio seeks a Senior Technical Program Manager to design and build systems for Global Customer Services, including AI workflows using Anthropic Claude. The role combines engineering and program management, focusing on automation, observability, and governance to improve customer outcomes.

Skills this posting asks for

• anthropic claude api
• claude agent sdk
• claude code
• mcp
• model context protocol
• slack
• jira
• zendesk
• grafana
• airtable
• salesforce
• tableau
• looker
• clickhouse
• ai workflows
• workflow automation
• observability
• analytics
• program management

Requirements

• Level: senior
• Remote policy: remote

From the employer’s posting

Who we are&nbsp; At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://cust…