Director, Global Developer Success
Temporal Technologies · United States
- Posted
- 12 days ago
- Last confirmed live
- 1 day ago
What this role involves
Temporal is hiring a Director of Global Developer Success to lead and scale their technical support organization. The role involves building a support operating system, improving quality metrics, and partnering across the company to reduce escalations and improve customer experience. The position requires leadership experience in technical support and a focus on operational rigor.
Skills this posting asks for
- support engineering
- distributed systems
- cloud-native
- sdk
- observability
- incident management
- rca
- sla
- ticketing
- slack
- ai
- tooling
- analytics
- customer success
- devrel
- technical support
- escalation management
- quality review
- talent development
- staffing
- runbooks
- diagnostics
- knowledge systems
- technical triage
Requirements
- Level: director
From the employer’s posting
SUMMARY Temporal is hiring a Director, Global Developer Success to lead and scale our deeply technical support organization. This is a high-impact leadership role responsible for turning customer technical response into a repeatable, measurable, and differentiated advantage for Temporal. Develope…
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