Senior Data Analyst, Customer Operations

What this role involves

The Senior Data Analyst will lead the Customer Success analytics function, defining metrics and building dashboards to drive retention, expansion, and customer health. They will partner with Customer Operations, Product, Finance, and Data Engineering to create reliable reporting and leverage AI for automation.

Skills this posting asks for

• data analysis
• dashboards
• kpi measurement
• forecasting
• ai analytics
• data quality
• reporting
• customer health metrics
• churn analysis
• retention analysis

Requirements

• Level: senior
• Remote policy: hybrid

From the employer’s posting

Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise. CULTURE AT SCRIBD, INC. We support a culture where our employee…