Sr. Technical Program Manager, Product Escalations

What this role involves

Illumio is hiring a Senior Technical Program Manager for Product Escalations to lead end-to-end management of customer escalations, coordinating across engineering, product, and executive teams. The role requires onsite presence in Sunnyvale, CA, and focuses on driving resolution and post-incident governance for critical customer issues.

Skills this posting asks for

• program management
• technical support
• escalation management
• technical account management
• incident management
• root cause analysis
• saas
• cloud-native
• microsegmentation
• zero trust
• cybersecurity

Requirements

• Level: senior
• Remote policy: onsite

From the employer’s posting

ONWARDS TOGETHER! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud env…