Support Operations Data Analyst

What this role involves

Harvey is seeking a Support Operations Data Analyst to own the analytics function for User Operations. The role involves building dashboards, tracking metrics like cSAT and TTR, and working with Zendesk and the central data team. This is a solo role reporting to the Support Operations Manager.

Skills this posting asks for

• zendesk
• data analysis
• support operations analytics
• dashboards
• reporting

Requirements

• 3 years of experience
• Level: mid

From the employer’s posting

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generat…