Support Operations Data Analyst

What this role involves

This role is the first Support Operations Data Analyst at Harvey, responsible for building and maintaining dashboards and reports for the User Operations org. It involves tracking key metrics like cSAT and TTR, and working with cross-functional teams to improve data collection and feedback loops.

Skills this posting asks for

• zendesk
• data analysis
• sql
• dashboarding
• customer success operations
• support operations
• qa analytics
• ai chatbot performance
• reporting
• data collection
• excel
• data visualization

Requirements

• 3 years of experience
• Level: mid

From the employer’s posting

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generat…