Business Product Manager – Customer Success and Service

What this role involves

The Business Product Manager for Customer Success and Service at Empower Pharmacy partners with customer service, operations, and technology teams to deploy and optimize digital solutions. The role focuses on implementation, troubleshooting, workflow optimization, and cross-functional collaboration, leveraging AI to improve customer experience and operational efficiency. It operates within a highly regulated 503A/503B pharmacy environment, ensuring secure and compliant solution delivery.

Skills this posting asks for

• ai
• customer service
• operations
• technology
• implementation
• troubleshooting
• workflow optimization
• solution adoption
• cross-functional collaboration
• customer-facing systems
• compliance
• regulatory
• project management
• data analysis
• communication

Requirements

• Level: mid

From the employer’s posting

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining w…