Staff Machine Learning Engineer (Modeling), Support

What this role involves

Block's Support ML Modeling team is seeking a Staff Machine Learning Engineer to lead the development of ML systems for customer support, including chatbots and agent tools. The role involves end-to-end delivery of ML initiatives, strategic partnership with cross-functional leaders, and R&D in generative AI. Requires 10+ years of experience and expertise in deep learning, NLP, and production ML systems.

Skills this posting asks for

• python
• pytorch
• tensorflow
• jax
• machine learning
• deep learning
• nlp
• llm
• rag
• fine-tuning
• dialog systems
• generative ai
• conversational ai
• ml infrastructure

Requirements

• 10 years of experience
• Level: staff

From the employer’s posting

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and s…