Software Engineer - Forecasting & Scheduling

What this role involves

The role focuses on forecasting contact volume and scheduling support agents for a platform that orchestrates human and AI customer support. It involves developing forecasting interfaces, data pipelines, and scheduling algorithms. The ideal candidate has experience with Python ML libraries and a background in ML or algorithmic teams.

Skills this posting asks for

• pandas
• scipy
• seaborn
• python
• machine learning
• forecasting
• scheduling
• mlops

From the employer’s posting

ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operati…