Staff Product Manager, AI Personalization

What this role involves

Airbnb is hiring a Staff Product Manager for AI Personalization within the Community Support Platform & Engineering team. The role involves leading product strategy and execution for AI personalization across customer support, focusing on building systems that enable AI to provide personalized responses. Responsibilities include owning the product roadmap, partnering with data science and ML teams, and scaling personalization infrastructure across Airbnb surfaces.

Skills this posting asks for

• ai/ml
• product management
• retrieval systems
• prompt design
• experiment design
• kpis
• data science
• ml engineering
• personalization
• customer support

Requirements

• 9 years of experience
• Level: staff

From the employer’s posting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost eve…