Staff Machine Learning Engineer, Community Support Engineering

What this role involves

This role is for a Staff Machine Learning Engineer on the Community Support Products team at Airbnb, focusing on applying Generative AI to transform customer service. Responsibilities include developing and enhancing LLM-based models, RAG/search, evaluation systems, and guardrails, as well as working cross-functionally with product and engineering teams. Requires 9+ years of ML engineering experience and expertise in AI/ML systems.

Skills this posting asks for

• machine learning
• artificial intelligence
• large language models
• fine-tuning
• rag
• search
• llm evaluation
• feedback-based learning
• guardrails
• generative ai
• chatbot
• agentic ai
• software engineering
• system design
• product integration
• performance optimization
• cross-functional collaboration

Requirements

• 9 years of experience
• Level: staff
• Remote policy: remote

From the employer’s posting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost eve…