Senior Machine Learning Engineer, Customer Support Engineering

What this role involves

Airbnb is hiring a Senior Machine Learning Engineer for its Customer Support Engineering team. The role focuses on developing agentic AI systems, including chat and voice assistants, to enhance customer service. Responsibilities include building and optimizing ML models, collaborating cross-functionally, and staying updated on AI/ML technologies.

Skills this posting asks for

• llm
• pretraining
• fine-tuning
• sft
• rlhf
• grpo
• prompt engineering
• rag
• llm evaluation
• agentic ai
• multi-agent orchestration
• tool-use
• planning
• memory
• autonomous reasoning
• react
• langgraph
• autogen
• ml infrastructure
• model serving
• mlops

Requirements

• 6 years of experience
• Level: senior

From the employer’s posting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost eve…